Website Donations
Fundraising Events
Peer-to-Peer
Crowdfunding
International Fundraising
Recurring Giving
Donor Management
Salesforce Integration
No matter the size of your nonprofit, you have access to top-tier customer support.
Meet Our World Class Support Team
Meet Classy’s customer support team. No matter the season, we’re here to help you.
Partner With ClassyWhat makes our team world-class?
We’re advocates for your success and here to troubleshoot any issue in a timely manner.
We’re an in-house team of product experts based in the U.S.
Our responses to your questions are genuine—they’re never canned.
A team driven to provide outstanding customer service
Check out the unique strengths our support agents bring to every customer interaction.
Partner With Classy
What is your Customer Success strength?
Honing in on exactly what a client wants to do on Classy and helping them find success.
Tim Kanter Customer Support Agent
What is your Customer Success strength?
Balancing a personable and technical approach to solving problems.
Brad Harris Customer Support Agent
What is your Customer Success strength?
I’m a page design guru that helps all of our clients build beautiful fundraising campaigns.
Taylor Luebkeman Customer Support Agent
What is your Customer Success strength?
Simply put, patience.
Katherine Peters Customer Support Agent
What is your Customer Success strength?
Knowing our product and sharing new tidbits with my teammates and with my clients.
Sarah Yee Customer Support Agent
What is your Customer Success strength?
Problem solving. I’ll break all the pieces down and determine how quickly I can get to a resolution.
Jo Moya Customer Support Manager
What is your Customer Success strength?
I’m curious and committed to finding answers so that I can become an expert in that piece of the platform.
Paige Ledesma Customer Support Agent
What is your Customer Success strength?
Putting myself in the client’s shoes.
Britney Haas Customer Support Agent
What is your Customer Success strength?
My interpersonal skills and emotional intelligence allow me to connect and build trust with our clients.
Ed Trujillo Customer Support Lead
What is your Customer Success strength?
Persistence—I’m really never satisfied with any answer unless I know the reason behind it.
Julian Joseph Customer Support Agent
What is your Customer Success strength?
I’m thorough, and I find out exactly what’s going on before relaying information to the client.
Kara Kolibas Customer Support Agent
What is your Customer Success strength?
Building relationships—I take the time to understand the mission of each organization and each person.
Phil Sansone Customer Support Agent
What is your Customer Success strength?
People open up to me because I give them a safe environment to really hear their concerns.
Marshall Peden Director of Customer Success
Survival Kits
Download one (or two) of our favorite fundraising resources, brought to you by Classy's customer support agents.
Ready to partner with Classy?
If you think Classy's customer support team is solid, that's just the beginning. Learn more about how Classy can help your nonprofit grow.